We stand by our products and the quality they are created with. Below is our return and refunds policy, if you have any questions, please feel free to contact us.

1. If items are damaged or have a manufacturer defect on arrival, we will ship a replacement or give store credit depending on the customer.

2. Customers have within 10 days of delivery date in order to inform us of any damages to products.

3. When reporting damages, customers must fill out a contact form request located here: https://o3drinkware.com/pages/contact.

4. Refunds, exchanges and returns please contact us first. Items shipped back to us are at the buyer’s expense, we will cover shipping any exchanges or replacements for free. Items must be received back to our warehouse in unused and unbroken condition. We recommend using USPS First Class as it is the cheapest option.

We will do our utmost to uphold the satisfaction of our customers, if customer has any issues or complaints regarding our products, please contact us.